Registration

Where can I go if I need assistance or have questions concerning my registration when I arrive?

Visit the Special Circumstances booth in Room 251 until Friday at noon. After that, you’ll find the special circumstances team at the information booth in the main hallway. 

Can I register for the event onsite?

Yes, you can register onsite at the Special Circumstances booth in Room 251. The onsite price for event registration is $289.

Can I register for future events at the 2023 Americas & Europe Convention?

No. We will not have future event registration available. 

When is the 2023 AEC registration deadline?

July 7, 2023, or while tickets are available.

Can I cancel my 2023 AEC registration?

You have until July 7, 2023, to cancel your registration. Early Bird 5-pack and on-site In-Person tickets are non-refundable. All other price tiers have a US $50 cancellation fee.

Will there be virtual access to AEC?

No.

What if I purchase a ticket to 2023 AEC but am unable to attend?*

Early Bird 5-pack and on-site tickets are non-refundable. All other price tiers have a US $50 cancellation fee if canceled by July 7, 2023. Any exceptions after this date will be handled on a case-by-case basis. For more information, contact your customer service team.

*Not applicable for China Distributors.

What is the policy for bringing children?

Americas & Europe Convention is a business meeting with a focus on networking, training, and motivation. We want to minimize distractions and disturbances for all attendees. Children 16 and over are required to purchase a ticket, obtain an ID Badge, and will be allowed into all areas of Convention. Children under the age of 16 will not be issued an ID Badge, but are allowed into the general sessions, all common areas, and most activities.

Should a child become disruptive or distracting in any way to the session/workshop/activity, the parent/guardian and child will be asked to leave the area immediately. Children are not to be left unsupervised in any area of Convention for any reason at any time.

We do not solicit personal information from or market to persons under the age of 18.

Event Details

Who are the keynote speakers for 2023 AEC?

Erin King, Bestselling Author, Podcast Host, Entrepreneur & Digital Persuasion Expert, will be our keynote speaker. Erin is a world-class digital persuasion expert and two-time bestselling author. Founder of Get More Yes Media, a global sales and leadership training firm, Erin’s PUB Method™ has helped clients ranging from the Academy Awards to Disney to the U.S. Navy. Her book, Digital Persuasion is an Amazon #1 bestseller, and Erin’s live shows have been named by SUCCESS Magazine as one of 2022’s “Top 10 Must-See Motivational Speakers.” Her podcast, “On Your Terms,” ranks in the top 10% of all podcasts on iTunes. Discover how Erin can help you elevate your business and transform your life.

What languages are available for 2023 AEC?

English, Spanish, Mandarin, and French translations will be provided during General Sessions. English closed captions will also be available in designated sections of General Sessions.

How will 2023 AEC In-Person attendance proceed during the COVID-19 pandemic?

The health and safety of all attendees and staff is our top priority. We are committed to following all government mandates and guidelines to provide the safest experience possible. 

Who will be recognized on stage?

New Silver Directors will be honored on stage in front of thousands of fellow Associates. In addition, we’ll recognize new Gold Directors and above during AEC. Push to rank advance by June 30, 2023 to join other successful Associates on stage!

When will more information be available for 2023 AEC?

Our website is frequently updated—check back often for more event information.

Onsite Experience

Will meals be provided with the purchase of an onsite ticket? Where can I get food at the Salt Palace Convention Center? 

No. Meals or food selections are not included with the purchase of an onsite ticket. Food options are available for purchase at the Salt Palace Food Court. Food kiosks and concessions are located in Hall A.

Is there luggage storage at the convention center? 

No. Unattended luggage isn’t allowed in the Salt Palace Convention Center. Plan accordingly.

Where is the lost and found?

Lost and found is located at the information booth in the main hallway, outside the Grand Ballroom.

Where is the first aid station?

The first aid station is located on level 1 next to Room 150, behind the north lobby foyer. 

How do I get to the Salt Palace Convention Center?

The convention center address is 100 South West Temple, Salt Lake City, UT 84101. See the address on Google Maps.

There are many transportation options:

  • TRAX—Light Rail
    • TRAX is the quickest, easiest, and most affordable way to navigate the city. Pay your fare in advance or use the ticket machines and electronic fare collection systems located at TRAX and FrontRunner stations. Find schedules and maps here. 
  • Taxi
    • Taxi service in Salt Lake City is limited, and you need to call in advance to secure a ride. Rates are approximately US $25–30 from the airport to Downtown Salt Lake City.
      • City Cab: 801-363-5550
      • Ute Cab: 801-359-7788
      • Yellow Cab: 801-521-2100
  • Lyft/Uber
    • Take advantage of Lyft or Uber ride-sharing programs.
  • Car
    • There are multiple car rental services at the Salt Lake City Airport. Click here for a full list.

Getting to downtown Salt Lake City from the freeway:

  • From I-15 North
    • Take exit #306 for 600 South
    • Use the right 3 lanes to take exit #306 for 600 South
    • Use the left 2 lanes to turn left onto 300 West
    • Turn right on 200 South
    • The Salt Palace Convention Center will be on your left
  • From I-15 South
    • Take exit #309 to merge onto 600 North
    • Turn right onto 300 West / John Stockton Dr
    • Continue for 1.2 miles
    • Continue and turn left on 200 South
    • The Salt Palace Convention Center will be on your left

Can I park near the convention center, and what is the cost? 

Public parking is available all around the Salt Palace at varying costs—public pay stations start at US $2.25/hour. Check out the City Creek parking garage or search for more parking areas close by. 

Is Wi-Fi available at the convention center?

Yes. USANA will provide free Wi-Fi to all visitors. To connect to the free Wi-Fi, choose the “USANA2023” network. The password is “USANA2023!”.  

Translation and Language Assistance

Will there be simultaneous translation services available?

This year, everyone will need a translation headset. There will be segments during General Sessions and USANA Talks that will be in languages other than English. Simultaneous translation will be available in English, French, Spanish, Mandarin, and Korean. Pick up your headset at registration at the convention center in Room 251. ASL will be available in the Grand Ballroom. 

South Grand Ballroom & Room 250

Language

Channel

English

75.7

Chinese

77.0

French

75.3

Korean

72.9

Spanish

72.1

 

  • To use your translation headset, follow these instructions:
    • Insert your headphones fully into the headphone jack.
    • Press and hold the power button for two seconds.
    • To change channels and frequency, press the CH- and CH+ buttons.
    • To adjust volume, press the VOL- and VOL+ buttons.

What should I do if my translation headset doesn’t work?

If you experience difficulties with your headset, you can find assistance at the information booth in the main hallway (along with additional batteries). 

Shopping

How can I purchase products during this event?

Easy access to store products is one of the best parts of attending Convention. Below are all the details you need to know before stocking up on your favorite USANA products.

We want to make this process as easy as possible for all attendees. Upon entering the store, grab a basket and start stocking up! We have lots of products, packs, and exclusive promotions available at Convention.

Newly launched products will be available for purchase immediately following the end of our opening General Session on Thursday. 

Logo gear is back and ready to have you attending the AE Convention in style. 

Once you’re finished shopping, head to the checkout area. Please note there will be a VIP/Elite line for those that qualify. No digital ordering required. There are no purchase limits on products or logo gear. Available while supplies last.

If you don’t see a product you’re interested in purchasing, place an order with will call and pick it up at the Home Office. Be aware that buses to the Home Office will only be available on Thursday, August 10 from 8:00 a.m.–3:00 p.m. If you wish to purchase and pick up products on other days, transportation is your responsibility.

Home Office will call hours: 

Wednesday, August 9–Friday, August 11 

  • 9:00 a.m.–5:00 p.m. 

Will call will be closed Saturday, Aug. 12 

How to purchase through will call: 

  • Anyone may place an order at will call at the Home Office.  
  • Orders may also be placed by calling customer service (801-954-7200 or 1-888-950-9595) 
  • U.S. Associates may place an order online and pick up at will call by changing the pickup location on the checkout page (instructions below) 
  • On the checkout page, select “edit” in the delivery method section 

  • The delivery method options will expand. Select the Home Office address (circled in red below) 

  • Once the pickup option is selected and you’ve paid, the order will process 

Are there purchase limits?

No. There are no purchase limits on products or logo gear.  

What payment options are accepted in the store?

All major credit cards (Visa, MasterCard, Discover, AMEX, China Union Pay, JCB, Alipay). Checks will not be accepted.

Can I store my purchase somewhere during the event?

No. There is no product storage available after pick up.

How will SVP work for virtual attendees?

Payment process and SVP will flow as normal for market-specific promotions during Convention.

What kind of booths and attractions will be available during Convention?

Check out the following booths: Affiliate Program, USANA Foundation, Digital Experience, Market Expansion, Sanoviv, and Recognition.

Affiliate Program

If you have any customers and entrepreneurs in the U.S., Canada, and Mexico, stop by and talk to one USANA’s Affiliate Task Force members to learn unique and exciting ways to share USANA products. 

USANA Foundation

Dig in and learn how to build, plant, and care for Garden Towers. Come by for a hands-on experience creating Garden Tower sacks that will be distributed globally to feed families—and hear an exciting announcement from the Foundation!

Digital Experience

Sign up to participate in focus groups and surveys to win free prizes.

Market Expansion

Our goal is to share USANA’s business and health benefits with one million customers, so stop by to learn more about USANA’s expansion into India.

Sanoviv

Sanoviv has been on the forefront of functional medicine. Visit one of Sanoviv’s professionals and learn more about their whole-body approach to healthcare.  

Recognition

Celebrate major award winners from the Americas & Europe markets, pick up your gems and pillars, and snap a quick pic at an interactive photo op. Plus, catch a recap of the incredible, worldwide adventures of past incentive trips. 

Other recognition areas include:

  • Trophy & Award Pickup
  • Elite Photo Op: ELITE ONLY—staff will take your picture and place your photo alongside your fellow Elite recipients.
  • Hall of Fame: Don’t miss our Hall of Fame Recognition wall to see this year’s award winners and nominees.
  • Elite Lounge:
  • Who: Top 25 – Business Growth, Sales Leader, Rising Star, Community Leader, Retention Leader, Dr. Wentz Vision Award, Denis Waitley Leadership Award, USANA Foundation Ambassadors, USANA League Pinnacle, New Diamond Directors and Star Diamond Directors, existing and new Executive Diamond Directors and above. 
    • Lounge Benefits:
      • Registration in the lounge, pick up your lanyard and name badge
      • Beverages and light hors d’oeuvres
      • Charging stations

Where is the Elite Experience Lounge?

The lounge is your one stop for all your Convention needs, as well as a place to rest and network with other growth-minded leaders. Refreshments and snacks will be available.  

All Elites will be pre-registered for the event and can pick up their badge, lanyard, and gifts in the Elite Experience lounge. No wait required! 

You will also be able to pick up Rank Advancement gems and pillars, as well as USANA League trophies and gifts (Prestige and Pinnacle level only). 

How can I tour the Home Office during Convention?

Home Office Tour 

  • Open to anyone to attend—just check in at the front lobby of the USANA Home Office, and the first available tour guide will take a group around the office.  
  • This is a high-level overview of USANA. We’ll talk about Dr. Wentz and our history and traditions, sustainability and growth over time, touch on the USANA differentiators, highlight amazing in-house departments, and feature some of our superior manufacturing processes.  
  • No dress requirements or age restrictions, but children must be accompanied by an adult at all times. 

USANA North/Kids Eat Tour 

  • Pack a Kids Eat bag and tour USANA’s newest bar manufacturing facility north of the main office.  
  • All bags packed will support hungry kids in the Salt Lake valley. See a short video about Kids Eat and bag packing here.  
  • To get there: Either take the walking path marked on the map below or take the shuttle bus that will be going between the main office and the USANA North campus (same location/pickup as the large bus back to the Salt Palace).
  • Closed toe shoes are required; child under 7 must be accompanied by an adult at all times.